Privacy Policy

Who we are

ProPasta (SMC) Pvt. Ltd (“ProPasta”, “we”, “us”) operates propasta.pk and is responsible for the personal data described in this policy. For any privacy request, contact us at hello@propasta.pk.

Information we collect

• Account & contact details — your name, phone number, and email when you create an account or place an order.
• Order & delivery details — items ordered, delivery address, and order history.
• Payment information — handled by our payment partners; we do not store full card numbers.
• Usage data — device, browser, and interaction data collected via cookies and similar technologies to run and improve the Site.

How we use your information

• To take, prepare, and deliver your orders, and to provide customer support.
• To operate your account and the ProPasta Rewards programme.
• To send service messages (order updates) and, where you have opted in, occasional offers.
• To detect and prevent fraud and to comply with our legal obligations.
• To understand usage and improve our menu, Site, and service.

Sharing your information

We share data only as needed to run the service — with delivery partners to fulfil your order, payment processors to take payment, and technology providers that host and operate the Site — each under appropriate confidentiality and security obligations. We do not sell your personal data.

Cookies

We use essential cookies to run the Site (for example, to keep you signed in and remember your cart) and, where permitted, analytics cookies to understand usage. You can control cookies through your browser settings; disabling essential cookies may affect how the Site works.

Data retention

We keep personal data for as long as needed to provide the service, comply with legal and tax obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymised.

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may opt out of marketing messages at any time. To exercise these rights, contact hello@propasta.pk.

Security

We use reasonable technical and organisational measures to protect your data. No method of transmission or storage is completely secure, but we work to safeguard your information and to notify you of significant incidents where required by law.

Children

The Site is intended for users aged eighteen (18) and over. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can remove it.

Changes to this policy

We may update this policy from time to time. The current version is always available on the Site, with the “Last updated” date shown above.

Contact

ProPasta (SMC) Pvt. Ltd
Email: hello@propasta.pk